This Privacy Policy describes how TrackPoint ("we," "us," or "our") collects, uses, and protects your personal information when you use our website and services. We are committed to protecting your privacy and handling your data responsibly.

1. Information We Collect

We collect the following types of information:

Account Information

When you create an account, we collect your name, email address, and password. This information is necessary to provide you with access to our services.

Service Usage Data

While using TrackPoint, we temporarily collect the information necessary to provide our core services. This includes audio/video recordings of your presentations and practice sessions, the content of your presentations, and any other information you provide within the platform. This data is only retained during your active session and is deleted when you refresh the page or navigate to a different section of the platform.

Billing Information

If you purchase a paid subscription, we process your payment through a third-party payment processor. We do not store your full payment information on our servers.

Website Usage Data

We use cookies to collect anonymous, aggregated information about how users interact with our website, such as the number of visitors and their country of origin. This information helps us improve our website and services.

2. How We Use Your Information

We use the information we collect to:

Provide and improve our services: This includes using your audio/video recordings and presentation content to provide AI-powered feedback, mock interview simulations, and personalized learning experiences.
Personalize your experience: We may use your account information to tailor your experience within the platform.
Process payments: We use third-party payment processors to handle subscription payments.
Analyze website usage: We use cookies to gather aggregated and anonymized data about website traffic to improve our website and services.

3. Information Sharing

We share your information with the following third-party service providers:

Payment processors: To process your subscription payments.
Database providers: To securely store and manage your account information. These providers are located in Canada.
Service providers: We engage trusted third-party service providers to assist us in delivering core aspects of our services. We have agreements in place with these providers requiring them to protect your information.

We do not sell your personal information to third parties.

4. Data Security

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. These measures include:

Data encryption: Protecting data in transit and at rest.
Access controls: Limiting access to your information to authorized personnel.
Data backups: Regularly backing up data to prevent loss.
Security infrastructure: Utilizing robust security infrastructure and best practices in line with industry standards.
Secure Storage: All user data is stored in secure facilities located in Canada.

5. Data Retention

We retain your account information (name, email, password) for as long as you maintain an active TrackPoint account. Data related to your service usage (audio/video recordings, presentation content) is only stored temporarily during your active session and is deleted when you navigate away from the relevant page or refresh your browser.

6. Your Rights

You have the right to:

Access and correct your information: You can access and update your account information through your account settings.
Delete your information: You can delete your account and associated data by contacting us using our contact form.

7. Legal Compliance

We operate within the jurisdiction of Canada and comply with all applicable Canadian privacy laws.

8. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us through our contact form available on our website.

This Privacy Policy may be updated from time to time. We encourage you to review it periodically for any changes. By using TrackPoint, you agree to the terms of this Privacy Policy.

TrackPoint Privacy Policy