These Terms and Conditions ("Terms") govern your use of the TrackPoint website and services provided by TrackPoint Technologies Inc. ("TrackPoint," "we," "us," or "our"). By accessing or using TrackPoint, you agree to be bound by these Terms. Please read them carefully.

1. Account Creation and Management

Age Restriction

You must be at least 13 years of age to use TrackPoint. By using the service, you represent and warrant that you are 13 years of age or older. If you are under the age of majority in your jurisdiction, you must have parental or guardian consent to use TrackPoint.

Account Requirements

To create an account, you must provide a valid email address and create a strong password. Passwords must meet certain complexity requirements to ensure security.

Single User Accounts

TrackPoint accounts are for individual use only. Sharing accounts, allowing multiple users to access a single account, or transferring accounts to other users is strictly prohibited. Purchased subscriptions are tied to a specific user account and cannot be shared.

Account Termination

You may terminate your account at any time through your account dashboard or by contacting us through our contact form. Upon termination, your account data will be deleted. TrackPoint reserves the right to terminate your account for violation of these Terms.

Content Storage

All user content uploaded for usage with the TrackPoint services is temporarily stored and deleted upon completion of the current user session (when refreshing or moving to a different page on the platform). User information used for creating the account will be stored indefinitely, or until account deletion.

2. Service Usage

Service Description

TrackPoint provides AI-powered interview and presentation preparation tools, including mock interviews, feedback on recorded presentations, and practice questions. See our website for a detailed description of the services offered.

Usage Limitations

TrackPoint reserves the right to implement usage limits, even on unlimited usage plans, to prevent misuse and ensure fair access to the service for all users.

User Responsibilities

You are responsible for ensuring that any content you upload to TrackPoint is original or that you have the necessary rights to use it. You agree not to upload copyrighted material or any content that infringes on the intellectual property rights of others. You also agree not to upload any illegal, harmful, or offensive content.

Content Ownership

TrackPoint does not claim ownership or license rights over your content. You retain all ownership rights to the material you upload.

3. Payment and Fees

We offer various subscription plans with different features and pricing. Please refer to the pricing page on our website for detailed information on our subscription plans, payment methods, refund policy, and billing cycles.

4. Intellectual Property

TrackPoint Ownership

All intellectual property rights related to TrackPoint, including the software, AI models, website, logos, and content, are owned by TrackPoint Technologies Inc.

User License

You are granted a limited, non-exclusive, non-transferable license to use TrackPoint for its intended purpose in accordance with these Terms.

5. Disclaimers and Limitations of Liability

Accuracy of Feedback

The AI-powered feedback and suggestions provided by TrackPoint are intended for informational and educational purposes only. We do not guarantee the accuracy or completeness of the feedback, and you should exercise your own judgment when interpreting and applying it.

No Warranties

TrackPoint is provided "as is" without any warranties, express or implied. We disclaim all warranties of merchantability, fitness for a particular purpose, and non-infringement.

Limitation of Liability

TrackPoint shall not be liable for any damages, including direct, indirect, incidental, special, or consequential damages, arising out of or in connection with the use of TrackPoint.

6. Dispute Resolution

Arbitration

Any disputes arising under these Terms shall be resolved through binding arbitration in accordance with the laws of Canada.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of Canada.

7. Modifications to Terms

TrackPoint reserves the right to modify these Terms at any time without prior notice. The updated Terms will be posted on our website. Your continued use of TrackPoint after the posting of any changes constitutes acceptance of those changes.

8. Contact Us

If you have any questions or require support, please contact us through our contact form on our website.

By using TrackPoint, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

TrackPoint Terms and Conditions